Terms of use
Version 1, 8 October 2026. Property Intelligence at https://propertyapp.thehaff.co.za is run by The Haff Group (the operator).
1. The service
Property Intelligence is a property management workspace: it holds a landlord's companies, properties, units, tenants, leases, meter readings, council bills, invoices, loans and ownership structure, raises invoices through the landlord's own Xero, reads a mailbox the landlord connects, and reports on all of it. Each landlord works in its own organisation. What one organisation holds is never shown to another unless its owner shares a company with that organisation on purpose.
2. Your organisation and your people
The owner of an organisation is responsible for everyone they let into it, for the companies they share, and for keeping sign-in details and the two-factor codes private. Every user signs in with their own email address and password; sign-ins and changes are recorded in the audit trail. Tell the operator at once if an account may have been misused.
3. Your data stays yours
Everything an organisation captures or connects remains that organisation's property. The operator uses it only to run the service: to store it, back it up, keep it available and support you. An owner can export everything the organisation holds at any time (Admin, Organisation, Export), and can ask the operator to delete the organisation, after which the operator keeps one final export for a reasonable period and then removes it.
4. Xero, the mailbox and other connections
A company's connection to Xero or to a Google mailbox is made by the organisation with its own credentials, and can be withdrawn by it at any time. Xero remains the book of record for the amounts it holds. Figures the service shows are drawn from what was captured and from those connections, and should be checked against them before being relied on.
5. Acceptable use
Use the service only for managing property you own or administer, and only with information you are entitled to hold. Do not try to reach another organisation's data, to probe or load the service beyond normal use, or to upload anything unlawful or harmful.
6. Availability and changes
The operator aims to keep the service available and backed up, and will give notice of planned maintenance where it can, but does not promise uninterrupted service. The service and these terms may change; material changes are announced to owners in advance.
7. Fees
Fees, if any, are as agreed with the operator in writing for your organisation. An organisation that falls behind may be suspended after notice; its data is kept until the matter is settled or the organisation is closed under clause 3.
8. Ending
An owner may close their organisation at any time by asking the operator, taking an export first. The operator may suspend or close an organisation that breaks these terms, after notice where that is practical.
9. Liability
The service is provided with reasonable skill and care. To the extent the law allows, the operator is not liable for indirect or consequential loss, or for loss arising from information captured by the organisation, from a connected third-party service, or from a cause beyond the operator's reasonable control. Nothing here limits liability that cannot be limited by law.
10. Law
These terms are governed by the law of the Republic of South Africa. Personal information is handled as set out in the Privacy notice, which forms part of these terms.
Questions: The Haff Group.